Here at Coco-Boo we pride ourselves on always providing excellent customer service and delivering only the highest quality garments. If for any reason you are not satisfied with your items you can return them within 14 days of purchase.
- All items must be returned in their original packaging and with all labels intact (including manufacturers packaging).
- If you are trying on knickers, thongs or bodies please use the disposable knickers provided for you. For hygiene reasons we are unable to accept returns on items where they have noticeably been worn without the protective garment.
- Please read all care and washing guidelines for your precious garments, as we cannot accept returns where it is evident these guidelines have not been followed.
- Please complete the returns form included in your order and place in your return package giving us the reason for your return and if you require a refund or exchange.
- If you would like to exchange the items please include the new item (Brand, item name, size & colour) on the returns form.
- For ease, please use the original package for your return, simply cross out the original postage address and affix a new label with our returns address (bottom of page).
- Return postage cost will be paid by the customer unless the items are faulty or we have made a mistake on your order.
- We always advise customers to get proof of postage for returns. This can be obtained free from the post office. We cannot accept responsibility for goods lost in transit.
- Upon receipt of the returned item/s, we will contact you to arrange a refund, exchange.
- If the price of the exchanged item is more or less than the original item purchased we will contact you to refund or charge the difference on the original payment method. We contact you directly as we do not hold your card details on any system. An email confirmation will be sent to you once your refund has been processed.
- Please allow up to 5 working days for your bank to process the credit to your account.
If you have any questions regarding our returns policy or need you need any help with your order please contact us either by phone: 01702 715115 or email us at firstname.lastname@example.org and we will be happy to help.
Coco-Boo Lingerie Ltd
49 Rectory Grove
Essex, SS9 2HA